![]() ![]() Increase the volume on your Bluetooth device and on the earbuds by pressing on the right earbud’s touch pad until you hear the voice prompt “Volume max”. Additionally, make sure the earbuds are inserted into your ears correctly. The left earbud can only be used when the right earbud is also used as the right earbud controls the Bluetooth transmission. Check in the Bluetooth settings of your connected device has media and calls connection activated. Make sure that the earbuds are charged and connected to your Bluetooth device. What should I check if I can’t hear anything when using the earbuds? It is recommended to do as a first step the Bluetooth audio connection and as a second step the Sennheiser Smart Control app connection to avoid potential issues with some smartphones. The MOMENTUM True Wireless 2 shall now be paired and connected with Bluetooth audio.Enter the Bluetooth menu of your smartphone and select entry “MOMENTUM TW 2”.(Pairing mode is indicated by blue/red alternating LED indicator on earbuds).Enter pairing mode manually by pressing both earbud touch pads for at least 3 seconds.Take both earbuds out of the charging case.Switch off Bluetooth and active Bluetooth again on your smartphone.Delete/Unpair all entries “MOMENTUM TW 2” (and “LE-MOMENTUM TW 2” if available) in the list of paired devices.Enter the Bluetooth menu of your smartphone.Put both earbuds into the charging case.In this case to the following steps are necessary to establish a full Bluetooth connection: If your smartphones Bluetooth menu show an active connection to “MOMENTUM TW 2” and audio can’t be heard with the earbuds, but still played on the smartphone, you may have only established the Smart Control app connection. The MOMENTUM True Wireless supports two different Bluetooth connections: Bluetooth audio for all audio connections and Bluetooth LE for Sennheiser Smart Control app connection. What should I check if my earbuds are Bluetooth connected but music is not streamed to the earbuds? The earphones are reset to the factory default settings. ![]() Insert the earbuds into the charging case and, within 30 seconds, touch and hold the right and the left touch control panel for 6 seconds.Use the USB cable to connect the charging case to a power source.Make sure that the contacts on the earbuds and in the charging case are clean and make contact (the LED of the charging case lights up when you insert the earbuds into the charging case).Insert both earbuds into the charging case and wait at least 10 seconds before taking the earbuds out of the charging case and switching them on again.You can reset the earbuds to the factory default settings using the Smart Control app in the settings menu.Īlternatively, you can do the following steps to reset the earbuds to the factory default: This deletes, among other settings, all pairing settings. If the functions of the earbuds are disturbed and a soft reset does not fix the issue, reset the earbuds to the factory default settings. A soft reset will be done each time you insert the earbuds into the charging case and wait for at least 10 seconds. If the functions of the earbuds are disturbed, you will need to perform a soft reset. If a problem occurs… How can I reset the earbuds? ![]()
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